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How to reach afka support, where the documentation for each channel lives, and how to remove afka from a tool when you no longer want it there.
Email support@afka.ai. afka answers straight away, at any hour, and hands anything it cannot settle itself to a person here. Put Urgent in the subject line when something in production is broken, and include your workspace name and, if you have it, the task id from the Tasks screen.
Security reports go to the same address; the Security page explains how we handle them.
afka works from inside the tools your team already uses. Each channel has its own page describing what the app does, the permissions it asks for, and how to remove it.
afka for Zoom: the meeting agent and Zoom Team Chat
afka for ClickUp: task comments, and what afka posts under your name
afka for Slack: installing, what afka can access, and how to remove it
Microsoft Teams and Google Chat are set up from the Connectors screen inside the app; each tile explains its own permissions before you connect.
Open Connectors in the app and press Disconnect on the tile. Access is revoked at once and the stored authorization is deleted. Removing the app from the tool itself (the Slack app directory, the Microsoft Teams admin center, the Zoom App Marketplace) has the same effect: afka receives the removal event and clears the link.
Work already delivered stays in your workspace. To close the workspace and delete everything in it, email support@afka.ai from the owner account.
afka staff carry the deletion out from the afka admin console: the workspace closes on the day your request arrives, you keep 30 days to export anything you still need, and everything in the workspace is deleted after that.
The audit record is the one thing that stays, as the Data Processing Agreement sets out, and it holds no message content, no speech and no document content.
Plans, the card on file, invoices and credits are on the Billing and Credits screens. Every credit is a unit of model cost; the Credits screen shows the ledger line by line.
The Security page describes how afka protects your data and keeps the agent under your control. The Privacy Policy, the Terms of Service and the Data Processing Agreement are linked from the footer of every page.
Afka, Inc., 2810 N Church St STE 89857, Wilmington, DE 19802, United States.